Privacy Policy

Leopalace21 Group Basic Privacy Policy

Leopalace21 Corporation and its group companies* (hereinafter "Leopalace21 Group") recognize that Leopalace21 Group has a significant responsibility to ensure safe storage and use of your personal information as it provides its services. Accordingly, Leopalace21 Group promises to provide you with optimal services and sense of security by taking all possible measures for protecting and managing your personal information under the basic policy described below.

  • *Group companies herein refer to consolidated subsidiaries of Leopalace21 Corporation.

1. Compliance with laws and regulations

We will comply with the Act on the Protection of Personal Information and other laws and regulations related to protection of personal information, this Privacy Policy, and other rules.

2. Use of personal information only for the purposes of its use

We will specify the purposes of use of personal information and use it only for the specified purposes, except when the subject (a specific individual who can be identified by the personal information; the same shall apply hereinafter) has given prior consent or the use is handled as an exception by laws or regulations.

3. Acquisition of personal information

We will acquire personal information by proper means.

4. Notification, etc. of the purposes of use

When we acquire personal information, we will announce the purposes of its use to the public in advance, notify the subject of the acquisition, or announce the acquisition to the public immediately after acquiring the information. When we receive the information directly from the subject in writing or by other means, we will clarify the purposes of its use in advance and receive the subject's consent. When we change the purposes of use, we will give notice of the change or announce it to the public.

5. Safety management measures

We will strive to keep personal information accurate and updated, take every possible measure to prevent unauthorized access to it, its loss, destruction, alteration, leakage, or other problems, and take appropriate measures to prevent risks of these outcomes.

6. Response to requests concerning personal information

We will respond promptly and appropriately to requests from the subject to disclose, correct, or stop using the personal information, or to complaints from the subject, and strive to establish an internal system for this purpose.

7. Continuous improvement of internal system

We will strive to continue improving our system for the protection of personal information through means such as undertaking appropriate internal audits on personal information.

Handling of Personal Information by Leopalace21 Group

Purposes of Use of Personal Information

Purposes of Use of Personal Information by Leopalace21 Corporation

1. Personal information of customers (excluding users of Azumi En)
  1. Responding to customer inquiries
  2. Providing information about our services, properties and products, providing other information, and making contacts (including sending of direct mails and e-mails, including those from our affiliates)
  3. Questionnaires for customers and analyses of their results
  4. Providing insurance handled by Leopalace21 Corporation and services related to the insurance (Purposes of use of the information by insurance companies that outsource insurance solicitation to Leopalace21 Corporation are described on the individual websites.)
  5. When we need to contact a customer for some other reason

We may provide personal information to a third party without obtaining the subject's prior consent when provisions of Article 23, paragraph (1) of the Act on the Protection of Personal Information apply.

We may also provide a required range of personal information (including name, address, phone number and new address and phone number of the subject who has moved) to related parties in writing or by telephone, e-mail, or other means for the purposes listed below. The subject may request that we stop providing the information to third parties. However, please understand that this may prevent us from providing the subject with necessary services.

  1. Presenting the information to an outsourcee when it is necessary for providing services to the customer
  2. Presenting the information to a financial institution or the like when it is necessary for receiving payment for a service, product, etc. that a customer used or purchased
  3. Presenting the information to a financial institution or the like when it is necessary for arranging a loan
  4. Presenting the information to a credit information agency or the like when it is necessary for credit inquiry on a person desiring to use our service, or our customer
  5. Presenting the information to a guarantee company when it is necessary in relation to an indemnity agreement
  6. Presenting the information to a company to which points are transferred when it is necessary for exchanging points
  7. Presenting the information to the counterparty or prospective lessor when it is necessary for mediation or agent business related to real estate
  8. Presenting the information to a water, gas, or electricity supplier when it is necessary for taking procedures for starting or stopping supply of such utilities to a property we manage or procedures for other purposes related to such a property
  9. Presenting the information to a residents' association, neighborhood association, or building owner when it is necessary for ensuring the community's safety
  10. Presenting the information to the counterparty or prospective counterparty when it is necessary for business alliance, capital alliance, sale of business or property, or other purpose
2. Personal information of users of Azumi En
  1. Purposes of use related to use at the facilities
    • A) Care services provided by Leopalace21 Corporation to users of its care services, etc.
    • B) Handling of nursing care insurance
    • C) The following practices included in management and operation of business establishments and other facilities related to users of care services
      • Management of admission to and withdrawal from facilities, accounting practices, reporting of accidents, etc.
      • Improvement of care services provided to users
      • Use of the information as basic data for maintaining and improving care services and operations
      • Use of the information as basic data for training of facility staff that is aimed at improving their qualifications and quality
  2. Purposes of use involving provision of the information to other business operators, etc.
    • A) The following practices included in care services provided by Leopalace21 Corporation to users, etc.
      • Cooperation with other home care service providers, home care support providers, etc. (including conferences of service personnel)
      • Response to inquiries, outsourcing of other operations, explanations of users' physical and mental conditions to their families, and other practices
    • B) The following practices included in handling of nursing care insurance
      • Submission of medical practitioners' receipts for health insurance claims to medical claims review and payment organization
      • Response to inquiries from medical claims review and payment organization or insurers
      • Outsourcing the handling of nursing care insurance
    • C) Consultation with or submission of notification to insurance companies, etc. with which we have concluded insurance contracts concerning our services including liability insurance
    • D) When use of the information is necessary for accepting interns under training programs, etc. or volunteers
3. Personal information of our shareholders

We will use the information for sending our shareholders business reports and convocation notices of general meetings of shareholders, paying dividends to them, granting shareholder special benefits to them, and for contacting them for other purposes.

4. Personal information of job applicants
  1. Recruiting activities (selection, necessary contact, provision of information, etc.)
  2. Creation of statistics and other data
5. Personal information of our prospective employees
  1. Taking procedures related to employment (pension, labor insurance, etc.)
  2. Management of health for occupational safety and health
  3. Provision of education and training
  4. Making contact necessary for work or in the event of an emergency
  5. Creation of statistics and other data
6. Personal information of our former employees
  1. Disclosing data we own to the subject or to a person to whom the subject wants us to disclose the data, at the subject's request
  2. Making contact necessary for work or in the event of an emergency
7. Personal information of dispatched workers under our supervision
  1. Attendance management
  2. Taking procedures with temporary employment agencies that dispatch the workers
  3. Management of health for occupational safety and health
  4. Internal disclosure or presentation of personal information, which are conducted for internal communications or employee management
  5. Provision of education and training
  6. Making contact necessary for work or in the event of an emergency
  7. Management of facilities, equipment, instruments, vehicles used for operations, and others
  8. Submission of notifications to regulatory agencies or trade organizations or provision of information to parties related to the Company, which applies when submission of notifications of license holders, etc. is necessary for our operations
  9. Business analyses
  10. Creation of statistics and other data
8. Personal information of interns experiencing work under our supervision
  1. Taking procedures with parties involved in the internship program, such as universities
  2. Management of health for occupational safety and health
  3. Making contacts necessary for the internship or in the event of an emergency
  4. Management of facilities, equipment, instruments, vehicles used for operations, and others
  5. Creation of statistics and other data

Purposes of Use of Personal Information by our Group Companies

1. Leopalace Leasing Corporation

Click here for details. (Japanese only)

2. Plaza Guarantee Co., Ltd.

Click here for details. (Japanese only)

3. ASUKA SSI

Click here for details. (Japanese only)

4. Purposes of use of personal information by Leopalace Travel Co., Ltd.
  1. Arrangement of requested travel services, provision of services, or taking procedures for insurance for fulfilling responsibilities under travel contracts and against costs, etc. generated in the event of accidents
  2. Provision of customer information, including name, sex, age, address, phone number/e-mail address, and passport number, to transportation facilities, accommodation facilities, arrangement agencies, insurance companies, and other parties, within a scope necessary for achieving the above purposes
  3. Contacting customers to achieve the above purposes
5. Purposes of use of personal information by LEOPALACE GUAM CORPORATION
  1. Reservation for hotel or condominium accommodations, banquets, restaurants, sports facilities, golf courses, spas, and other facilities, provision of various services, and ensuring safety of customers
  2. Undertaking all related operations for achieving the above purposes
  3. Responding to inquiries and requests
6. Purposes of use of personal information by Azu Life Care Co.,Ltd.
  1. Purposes of use related to use at the facilities
    • A) Care services provided by Azu Life Care Co.,Ltd. to users of its care services, etc.
    • B) Handling of nursing care insurance
    • C) The following practices included in management and operation of business establishments and other facilities related to users of care services
      • Management of admission to and withdrawal from facilities, accounting practices, reporting of accidents, etc.
      • Improvement of care services provided to users
      • Use of the information as basic data for maintaining and improving care services and operations
      • Use of the information as basic data for training of facility staff that is aimed at improving their qualifications and quality
  2. Purposes of use involving provision of the information to other business operators, etc.
    • A) The following practices included in care services provided by Azu Life Care Co.,Ltd. to users, etc.
      • Cooperation with other home care service providers, home care support providers, etc. (including conferences of service personnel)
      • Response to inquiries, outsourcing of other operations, explanations of users' physical and mental conditions to their families, and other practices
    • B) The following practices included in handling of nursing care insurance
      • Submission of medical practitioners' receipts for health insurance claims to medical claims review and payment organization
      • Response to inquiries from medical claims review and payment organization or insurers
      • Outsourcing the handling of nursing care insurance
    • C) Consultation with or submission of notification to insurance companies, etc. with which we have concluded insurance contracts concerning our services including liability insurance
    • D) When use of the information is necessary for accepting interns under training programs, etc. or volunteers

Shared Use of Personal Information

1. Leopalace21 Group uses its comprehensive strengths to respond to diverse requests from customers. Therefore, as described below, the Group may make shared use of customers' personal information retained by Leopalace21 Corporation or Group companies, within Leopalace21 Group. However, personal information of users of Azumi En and LEONET will not be subject to shared use. Shared use of personal information of a particular subject will be stopped when the subject requires that we do so.

  1. Shared users
    • Leopalace21 Group excluding ASUKA SSI
  2. Items of personal data to be subject to shared use
    • A) Customer's name, address, telephone number, fax number, e-mail address, organization to which he or she belongs (name of the company/organization, department, and position), and information concerning deals with a Leopalace21 Group company (records of the process of the deals and negotiations and other facts)
    • B) Information about the contents of inquiries made to each Leopalace21 Group company (provision of services, etc., confirmation of the provision, and provision of information about services)
  3. Purposes of use by shared users
    • A) Undertaking management tasks needed for business administration, including recognition of status of accounts receivable and assets and risks in Leopalace21 Group
    • B) Operations for introducing services, properties, and products offered by companies belonging to Leopalace21 Group
  4. Company responsible for management concerning shared use: Leopalace21 Corporation

2. To provide better services to customers, Leopalace21 Group may make shared use of customers' personal data with companies that have concluded affiliation contracts with Leopalace21 Corporation. Shared use of personal information of a particular subject will be stopped when the subject requests that we do so.

  1. Shared users
    • Leopalace21 Group (excluding ASUKA SSI) and Leopalace Partners (hereinafter collectively "shared users")
    • *Leopalace Partners refers to companies that have concluded affiliation contracts with Leopalace21 Corporation. Click here for details of Leopalace Partners.
  2. Items of personal data to be subject to shared use
    • Information concerning contracts or information that will be needed for management of properties, including customer's name, address, telephone number, fax number, e-mail address, organization to which he or she belongs (name of the company/organization, department, and position)
  3. Purposes of use by shared users
    • Responding to customer inquiries, operations for introducing services, properties, or products of Leopalace21 Group including provision of information or making suggestions about them, management of properties, and operations related to these
  4. Company responsible for management concerning shared use
    • Leopalace21 Corporation

Recording of Telephone Calls from Customers

We may record telephone calls made by customers to call centers, service centers, and other customer contacts of Leopalace21 Group to improve call quality and correctly understand contents of interactions such as inquiries with and consultations for customers in order to effectively handle them.

Termination of Delivery of Direct Mails, etc.

If you wish to stop receiving information about services or products and other notices sent from Leopalace21 Group, please contact the respective organization that issues the notices (such as a branch or center).

Disclosure, Corrections, Termination of Use, etc. of Personal Information of Job Applicants, Employees, Former Employees, etc.

Contact the following to request disclosure, corrections, termination of use, etc. of personal information about people such as job applicants, employees, and former employees that is retained by Leopalace21 Corporation.

Contact for Inquiries (Japanese only)

Department handling personal information of people, including job applicants, former employees, dispatched workers, and interns, that Leopalace21 Corporation retains

Name Personnel Department, Leopalace21 Corporation
Address 2-54-11 Honcho, Nakano-ku, Tokyo
Phone number +81-3-5350-0016

Disclosure, Corrections, Termination of Use, etc. of Personal Information of Customers

Customers requesting disclosure, corrections, termination of use, etc. of their personal information must send request forms to the following, by attaching identification documents (such as copies of a driver's license or passport). Please note that we cannot respond to requests from customers if submitted documents are in any way inadequate.

Procedures for Request

1. Enter required information for the Request for Disclosure, etc. of Personal Information.

Click below to download the request form. (Japanese only)

2. Prepare a copy of your identification document, etc.
  1. If you are the subject of the personal information, prepare a copy of any one of the following.
    • Driver's license
    • Passport
    • Health insurance card
    • Basic resident registration card (with a photo)
    • Foreign resident registration card
  2. If you are not the subject of the personal information, prepare documents specified in A and B below.
    • A) Copies of any of the following identification documents, one each of the subject of the personal information and their proxy
      • Driver's license
      • Passport
      • Health insurance card
      • Basic resident registration card (with a photo)
      • Foreign resident registration card
    • B) Any one of the following identification documents of the proxy
      • Proxy statement and seal registration certificate
      • Certificate of registered matters of adult guardianship
      • Copy of family register or resident card that proves your relationship with the subject
3. Mail the request form and identification documents, etc. to the following address.

Address:
Secretariat, Compliance Committee, Leopalace21 Corporation
2-54-11 Honcho, Nakano-ku, Tokyo 164-8622

  • *We will use the personal information obtained via your requests for disclosure, etc. only in ways necessary for responding to requests for disclosure, etc.

Contact for Inquiries (Japanese only)

Department handling personal information retained by Leopalace21 Corporation

Name Secretariat, Compliance Committee, Leopalace21 Corporation
Address 2-54-11 Honcho, Nakano-ku, Tokyo
E-mail privacy@leopalace.ne.jp
  • *For inquires, questions, complaints, or other matters related to our operations, please contact the individual branch or center, or call our toll-free number.

Leopalace21 Group may change the contents of this Privacy Policy as necessary without prior notice.

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