Providing High-quality Services and Supporting Affluent Living

Leopalace21 continues to offer comfortable and convenient living space to the tenants through new lifestyle proposals in response to the changing needs for rental housing amid the social diversification.

IT Enabled Services

Web-based Customer Service

Leopalace21 (the "Company") can assist customers' apartment-hunting and deal with various inquiries via video calling from anywhere they like such as their home. The customers can enjoy the same level of services including receiving information about rooms without visiting Leopalace21 leasing offices.

Web-based Room Viewing

It is a real-time service of video calling which enables a customer to take a look at the room and to talk to a Leopalace21 staff. By using a smart phone or a tablet device, the customer can check the conditions of furniture and home appliances and ask the staff to measure the dimension of particular parts of the room and to send video image of the apartment surroundings. It is the time and money saving inspection without visiting the room from a remote place before relocation due to educational reason or company transfer, which comes with additional benefit of involving family members or friends in the process of room inspection and concluding the rental agreement.

Web-based Rental Agreement Signing

The Company launched the web-based signing service for rental agreement in June 2019 based on Itandi, Inc.'s platform which enables the customer to conclude the rental agreement without visiting the leasing office. The Company has started the service of non-face-to-face key handover without visiting the leasing office for the process of signing the agreement to move-in since February 2020.
In order to deal with new normal of "with Corona", the Company has rolled out the web-based rental agreement signing service for the apartment rooms at any directly managed leasing offices since September 2020. All process of concluding the agreement can be done through internet; sending an on-line application form of tenancy, forwarding identity verification documents and listening to the explanation on important matters over video call, hence complete all the necessary steps through non-face-to-face contact.

Rent Assessment System Utilizing AI, a First in the Real Estate Industry

The Company and AI inside Inc. have jointly developed a rent assessment system using AI inside's "Neural X artificial intelligence (AI)" system to help determine rents and optimize the operation of properties. The system was introduced on February 1, 2018.
By introducing the system, which is capable of learning not only the rent-setting data accumulated by the Company, but also basic information, location conditions, information about the surrounding area, as well as a vast amount of data using deep learning technology, the system can now calculate prices to reflect a property's inherent value and the unique strengths of Leopalace21. This has made it possible to properly calculate rents and strategically set rents, along with improving the work-life balance of employees and cutting costs. The Company will continue to proactively incorporate the latest technologies, including AI.

Promoting Smart Apartments

Leo Remocon a Standard Feature in All New-built Apartments

Installed in the apartments of new buildings completed since October 2016, Leo Remocon is a device that enables tenants to use their smartphones to control home appliances with a remote control infrared receiver while also displaying in-room temperature, humidity, and illumination. The Company provides dedicated apps for Leo Remocon so tenants can use proprietary functions such as being linked to Life Stick.

Leo Remocon a Standard Feature in All New-Build Apartments

New Services Using Life Stick

The recently developed Life Stick is a remote control for set top box (STB) devices and can access apps for Android TV via the LEONET internet service platform the Company provides tenants. It has been a standard feature in Leopalace21 apartments since July 2016, when rollout to the 560,000 rooms the Company manages across Japan began. With smart devices accelerating a diversifying trend in consumer lifestyles, the Company aims to provide services that align with this trend such as daily life information like weather data and Wi-Fi access point.

New Services Using Life Stick

Installing Smart Locks in 440,000 apartment units, the largest scale in the industry

We are going to install the smartphone-enabled Smart Locks to 440 thousand apartment units, or approximately 80% of its apartment units under management, starting from June 2022. The introduction of Smart Locks is intended for increasing the tenants' convenience by unlocking the entrance door with a smartphone or other ways instead of a door key and for realizing the Company's strategy of promoting Real Estate Tech. This not only saves time and effort, but also improves security and enhances the value of existing properties.

Installing Smart Locks in 440,000 apartment units, the largest scale in the industry

Applying increased number of check items and levels to judge wear and tear state for diagnostic inspection

Leopalace21 has been implementing an annual building inspection as a matter of principle to ensure peace of mind for apartment owners and to provide comfort for tenants to live in the apartments that Leopalace21 manages. In order to enhance the management services, Leopalace21 increased the number of check items from 50 to 100 per building in July 2021.
Leopalace21's own engineers will perform most of the periodic building checks to ensure good quality inspection and record the building state of wear and tear by assigning five levels in place of four for more accurate diagnosis to determine the priority for repair.

Nursing Care Facilities with the Latest IoT Systems

The Company's subsidiary Azu Life Care Co., Ltd. opened the nursing care facility Azumi En Fuji (day and short-stay services), which has introduced and employs IoT systems, in February 2018.
In addition to installing a security camera system to watch over and prevent users from leaving the facility, it has introduced a bed-leaving sensor that detects the status of people who are sleeping simply by placing it on their bed, and a finger vein authentication key that locks and unlocks doors using finger veins instead of a key, making Azumi En Fuji a nursing care facility that employs the largest number of IoT systems in Shizuoka Prefecture.* We will make active use of IoT systems to manage the health of facility users, improve services to increase security, and lessen the burden on facility staff.

  • *Leopalace21 survey
Nursing care facility with the latest IoT systems

Safe and Secure Housing

All apartments of the Company's core product line of MIRANDA and CLEINO brands have acquired the "Excellent Security Rental Apartment" certification, a program established by the Japan National Crime Prevention Association and the Center for Better Living that certifies apartments which meet their security criteria.

Safe and Secure Housing

Improving Customer Satisfaction with High-quality Services

Service Centers Offer Full Post-move-in Support

The Company has systems in place to respond swiftly to various problems and emergencies that can arise after moving in to an apartment. At the Company's service centers, the specialist communicators accurately analyze inquiries from customers and continuously add and update the list of frequently asked questions (FAQs) on the website. In this way, the Company eases customer doubts and anxieties and improve satisfaction levels, and thus enables them to live safe, comfortable lives in the apartments the Company manages.
The Company's menu of tenant services is reshaping what people expect from rental housing, such as concierge services that respond to tenant requests via &Leo, a website exclusively for tenants.

Service Centers Offer Full Post-Move-in Support

Living Support for Foreign National Tenants

The Company provides multifaceted support services to foreign national customers including providing tips for contract conclusion, moving-in and out and organize opportunities to learn etiquette while living in the apartment, waste separation exercise, event for get together and provision of career support. The Company aims to build confidence with foreign national tenants and help them to be better integrated in the local community. Our The International Front Centers located seven places across Japan can provide support in a number of foreign languages. Foreign national customers do not need to hesitate but utilize the services from wherever they like for apartment hunting to contract conclusion through non-face-to-face services.

  • *We also opened a GSC in Nagoya in June 2019.
Living Support for Foreign National Tenants

More information about sustainability activities

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