Providing superior quality services and affluent lifestyles

Promoting Smart Apartments

"Leo Lock" Smart Lock Installations

We developed jointly with smart lock marketer Glamo Inc. a smart lock customized to match Leopalace21 specifications called "Leo Lock." We will install these locks in Leopalace21 apartments completed after October 2017 on orders received as far back as April 2017, with plans in the works to install them in about 10,000 rooms per year in the rollout's initial phase. We expect Leopalace21 to be the largest provider in Japan of rental housing with network-linked smart locks and home appliance controls. With Leo Lock functionality, the Company can remotely manage key cylinder replacements, key handovers, and responses to lost key inquiries so it can sharply reduce administrative costs as well as make life more convenient for tenants. Moreover, Leo Lock coupled with Leo Remocon makes it possible to confirm remotely whether the main door lock is open or locked, change the default setting for in-room lighting to automatically switch on or shut off depending on whether this lock is open or locked, and control home appliances.

"Leo Remocon" a Standard Feature in All New-Build Apartments

Installed in the apartments of new buildings completed after October 2016, Leo Remocon is a device that enables tenants to use their smartphones to remotely control home appliances with a remote control infrared receiver while also displaying in-room temperature, humidity, and illumination. We provide dedicated apps for Leo Remocon so tenants can use proprietary functions such as "Life Stick" compatibility.

New Services Using "Life Stick"

The recently developed "Life Stick" is a remote control for set top box (STB) devices and can access apps for Android TV via the LEONET internet service platform we provide tenants. It has been a standard feature in Leopalace21 apartments since July 2016, when rollout to the 560,000 rooms we manage across Japan began. With smart devices accelerating a diversifying trend in consumer lifestyles, we aim to provide services that align with this trend such as daily life information like weather data and Wi-Fi access points.

New Services Using

Promoting Our Electronic Contract Service

We launched Leo-sign, the first electronic contract service in the rental housing industry, for tenants on corporate contracts in January 2015 and for those on individual contracts in November 2015. The cumulative number of corporate contracts facilitated via this service was 29,878 as of March 31, 2017, with registered companies reaching 778. The cumulative number of individual contracts facilitated is 62,291, or 73.5% of electronic contracts facilitated.

Promoting Our Electronic Contract Service
Selected as

Offering Safe and Secure Residences

Obtained ISO 9001

We have obtained ISO 9001 (2015) at all offices and headquarters on December 24, 2008.

Date obtained November 24, 2017
Standard ISO9001:2015
Authentication number 4042562
Scope of authentication Planning, development, design, and construction supervision of Leopalace21 series, elderly care facilities, and stores.
Planning and construction supervision of solar power systems.
Obtainer Subcontracting Management Department, Construction Business Division, and Product Technology Department, Corporate Business Promotion Headquarters of Leopalace21 Corporation
Examining authority Bureau Veritas Japan
ISO 9001

Basic Policy for CSR in Procurement (Established on August 1, 2016)

The Leopalace21 Group will promote CSR activities based on the following basic policy for procurement with suppliers from whom the Leopalace21 Group procures building materials, equipment, office supplies, and office equipment.

  1. Based on the principles of free and fair competition, the Leopalace21 Group will comprehensively examine the quality, price, economic performance, delivery time, corporate managing policy, credibility, etc., and assign top priority to suppliers that offer superior performance.
  2. Working together with suppliers, the Leopalace21 Group will abide by the corresponding laws and regulations and rules of the countries and regions where the Leopalace21 Group engages in business activities, and will conduct sound and fair corporate activities. To achieve coexistence and co-prosperity, the Leopalace21 Group will establish mutual understanding and build mutual trust relationships with suppliers.
  3. The Leopalace21 Group will conduct transactions with all suppliers in a fair and equal manner. The Group will fully perform its duties under the contracts with suppliers, and will not take advantage of its superior position to impose unfair conditions of transactions on and demand unreasonable advantages, etc. from its suppliers.
  4. The Leopalace21 Group will promote green procurement, giving consideration to the preservation of the earth's environment and working together with its suppliers to reduce the environmental impact.
  5. The Leopalace21 Group will strictly manage information, etc. shared between the Group and its suppliers, and work to prevent the leaking of information to outside parties.

Improving Customer Satisfaction with High-quality Service

Service Centers Offer Full Post-Move-in Support

Leopalace21 has systems in place to respond swiftly to various problems and emergencies that can arise after moving in to an apartment. At our service centers, our specialist communicators accurately analyze inquiries from customers and continuously add and update the list of frequently asked questions (FAQs) on our website. In this way, we ease customer doubts and anxieties and improve satisfaction levels, and thus enable them to live safe, comfortable lives in the apartments we manage.
Our menu of tenant services is reshaping what people expect from rental housing, such as concierge services that respond to tenant requests via MY PAGE, a site exclusively for tenants launched in 2013.

Service Centers Offer Full Post-Move-in Support

Services for International Tenants, Supporting Smooth Move-ins, Comfortable Living

Across multiple dimensions, we provide support to enable international tenants to live comfortably. We hold get-togethers for exchange students and orientations on tenant manners where we inform tenants about key dos and don'ts for contracts, move-ins, and departures, and in fiscal 2016, 620 people came to gatherings such as these held at 47 sites across Japan. In our personnel assignments to our domestic offices, we are proactively assigning employees with foreign citizenship (171 employees as of March 31, 2017) as we continue to help people coming to Japan by supporting convenient apartment searches and comfortable living.

Services for International Tenants, Supporting Smooth Move-ins, Comfortable Living

Main Activities and Targets the CSR Committee Oversees

Main Activities and Targets the CSR Committee Oversees

More information about corporate responsibility activities

Leopalace21 Service Sites

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